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How cingtogel Protects Your Personal Data

At cingtogel, your personal information — from your account registration details to every transaction you make via DANA, OVO, GoPay or QRIS — is handled with clear purpose…

Encrypted account dataDANA, OVO, GoPay, QRIS transaction privacyRight to access your dataClear data retention limitsContact us to delete your record
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cingtogel How cingtogel Protects Your Personal Data
PRIVACY CONTACT PATHS

Open a Data Request With Our Privacy Team

If you want to access, correct or delete the personal data we hold on your account, our privacy support team is available seven days a week between 08:00 and 23:00 WIB.

Live Chat Reach our privacy team directly from your account dashboard, available daily 08:00–23:00 WIB. Data-access queries are acknowledged within 24 hours and handled without sharing your request details externally.
Email Support Send data correction or deletion requests to [email protected]. We reply within one business day, confirm receipt with a ticket number, and resolve most requests within five business days.
WhatsApp Line Our WhatsApp privacy channel lets you submit account data queries securely. Share your registered email and account ID so we can verify your identity before processing any change to your stored record.
HOW WE HANDLE DATA

Browse Our Data Handling and Security Practices

Every layer of your account — from login to the moment a DANA or GoPay withdrawal clears — passes through encrypted channels.

Cookies and Tracking

We use session cookies to keep your account logged in and analytics cookies to understand which pages load slowly on your device. You can adjust cookie preferences in your browser settings at any time without affecting your ability to log in.

Account Security

Your password is stored as a salted hash — we cannot read it, and our support team will never ask for it. Two-step verification is available in your account settings under the Security tab and takes under two minutes to activate.

Payment Data Handling

Payment references from DANA, OVO, GoPay and QRIS are tokenised immediately on receipt. The raw payment credential never touches our application layer — only the token and a timestamp are stored against your account record.

Data Retention Policy

Session and behavioural logs are anonymised after 90 days. Payment records are retained for the period required by applicable financial regulations. Account profile data is deleted within 30 days of a confirmed closure request.

Third-Party Sharing

We share data with payment processors — including DANA, OVO, GoPay and QRIS gateways — only to the extent needed to complete your transaction. We do not share your data with advertisers or data brokers under any circumstance.

Your Right to Request Changes

You may request a copy of all data we hold, ask us to correct inaccurate records, or submit a deletion request at any time. Where local law permits, we act on verified requests within five business days and send you written confirmation.

Switch to the Answers You Are Looking For

Below are the questions we receive most often about how cingtogel handles your personal data. If your question is not covered here, send it directly to [email protected] and we will respond within one business day.

We collect your name, email address, date of birth for age verification, and the device identifiers associated with your login sessions. Payment references from DANA, OVO, GoPay or QRIS are added each time you transact.

Payment credentials are tokenised at the gateway level before reaching our servers. We store only a reference token and transaction timestamp — never your raw DANA wallet ID or OVO PIN — so your financial identity stays protected at every step.

Yes. Submit a data-export request via live chat or at [email protected] with your registered email and account ID. Where local law permits, we compile and deliver your export within five business days.

Profile and session data is deleted within 30 days of a confirmed account closure. Payment records are retained for the period required under applicable Indonesian financial regulations, after which they are permanently purged from our systems.

We do not share your data with advertisers or data brokers. Data is shared only with payment processors — DANA, OVO, GoPay, QRIS — strictly to complete your transaction, and only the minimum fields required are passed.

Contact us via live chat (08:00–23:00 WIB), email [email protected], or our WhatsApp line. Provide your account ID and the specific correction needed. We confirm receipt with a ticket number and resolve it within five business days.

The policy applies uniformly to all Indonesian account holders, whether you are in Jakarta, Yogyakarta or elsewhere. Specific rights — such as data deletion — depend on local law, and where local law permits, we honour every verified request promptly.

Related Pages

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